Privacy Policy

Effective date: 13 May 2026

HeartTouch Wellbeing CIC ("we", "us", or "our") operates the website Heart-Touch.org.

This page explains how we collect, use, and protect personal information when you use our website or contact us.

HeartTouch Wellbeing CIC is committed to handling personal information respectfully, securely, and in accordance with UK data protection law.

Information We Collect

We may collect and process the following information:

Personal Information

This may include:

• Name
• Email address
• Phone number
• Information you provide when contacting us or booking events, classes, workshops, or services

We only collect information that is reasonably necessary to provide our services or communicate with you.

Usage Information

We may collect limited anonymous information about how visitors use the website, such as:

• Pages visited
• Browser type
• Approximate location
• Time spent on pages
• Device information

This helps us improve the website and understand how it is being used.

How We Use Information

We may use personal information to:

• Respond to enquiries
• Provide information about classes, workshops, services, or events
• Manage bookings or communications
• Improve the website and our services
• Meet legal or accounting obligations

Where you have given consent, we may occasionally send updates or newsletters. You can unsubscribe at any time.

Mailing Lists and Communications

If you contact us or subscribe to updates, we may store your name and email address for communication purposes.

We do not sell or share mailing list information with third parties for marketing purposes.

You can request removal from our mailing lists at any time by contacting us directly.

We may use third-party email providers such as:

• Google Workspace / Gmail
• Mailchimp

You can read Mailchimp’s Privacy Policy here:
Mailchimp Privacy Policy

Payments

Where payments are taken through the website or associated services, payment processing is handled by secure third-party providers.

We do not store or collect payment card details ourselves.

Payment providers may include:

• PayPal
• Wise
• Bank transfer providers

You can read PayPal’s Privacy Policy here:
PayPal Privacy Policy

Cookies and Analytics

The website may use cookies and similar technologies to improve user experience and gather anonymous usage statistics.

At present, this mainly includes analytics services such as:

• Google Analytics

Google may collect information about website usage in accordance with its own privacy policies.

You can read Google’s Privacy Policy here:
Google Privacy Policy

You can disable cookies through your browser settings if you prefer.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy or to meet legal obligations.

Where information relates to financial transactions or accounting records, UK law may require us to retain certain records for up to 6 years.

Sharing Information

We do not sell personal information.

We may share information with trusted service providers where necessary to operate the website or deliver services, such as payment processors or email providers.

Information may also be disclosed if required by law.

Data Security

We take reasonable steps to protect personal information using appropriate technical and organisational measures.

However, no method of internet transmission or electronic storage can be guaranteed completely secure.

Your Rights

Under UK data protection law, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where appropriate
• Withdraw consent for communications
• Object to certain uses of your information

To make a request, please contact us using the details below.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Information Commissioner’s Office (ICO)

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

We encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

HeartTouch Wellbeing CIC
Company Number: 16788734
United Kingdom

Website: Heart-Touch.org